Legal and Regulatory Notices

 

BKP Solicitors is a trading name of Balaal Khan and Partners limited, a limited company registered in England & Wales under number 10544659 and with VAT number 265455975. Its registered office and principal place of business is at The Park Lane Centre, Park Lane, Bradford, BD5 0LN. A list of members is available at the registered office. The firm is regulated by the Solicitors Regulation Authority with number 636109. A copy of the SRA’s rules may be viewed on the SRA website at www.sra.org.uk/code-of-conduct.

 

 

The firm maintains professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority. Details of the insurers and the territorial coverage of the policy are available for inspection at our registered office.

 

COMPLAINTS PROCEDURE

 

We are committed to providing a high quality legal service to all our clients. When something goes wrong, we need our clients to tell us about it. This will help improve our standards. Whenever possible, please raise any initial client care problems with the person acting on your case to give them the opportunity of resolving matters with you. Often, matters can be quickly resolved in this way.

 

If you are unhappy about any aspect of the service you have received, or about the bill, please contact us by post to our office at The Park Lane Centre, Park Lane, Bradford, BD5 0LN, telephone: 0800 999 247 2 or email balaal@bkpsolicitors.com. We have a procedure in place which details how we handle complaints as follows:

 

Our Procedure

 

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

  2. We will investigate your complaints. This will normally involve passing your complaint to our Mr Balaal Hussain Khan, who will review your matter file and speak to the member of staff who acted for you.

  3. We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 days of sending you the acknowledgement letter.

  4. Within three days of that meeting, we will write to you to confirm what took place and any solutions that have been agreed with you.

  5. If your do not want a meeting, or it is not possible, you will be sent a detailed written reply to your complaint, including the suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

  6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Director within the firm to review the decision.

  7. We will write to you within 14 days of receiving your request for a review, confirming out final position on your complaint and explaining our reasons.

  8. If you are still not satisfied with our handling of your complaint you can ask for the Legal Ombudsman to consider your complaint. Contact details are as follows:

     

      PO Box 6806

      Wolverhampton

      WV1 9WJ

      0300 555 0333

      enquiries@legalombudsman.org.uk

      legalombudsman.org.uk

      Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response

      from us about your complaint and within the following timescales:

 

      Six years from the date of the act or omission about which you are complaining occurring, or

      Three years from the date you should reasonably have known there were grounds for complaint.

      However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6th October

      2010.

 

      We would hope that this does not become necessary and that we can resolve matters between ourselves.

9.  If we have to change any of the above timescales we will let you know and explain why.

Alternative complaints bodies (such as ProMediate and Small Claims Mediation) exist which are competent to deal with complaints about legal services should both you and our firm content to use such a scheme. In the event that you wish to use an alternate complaint body you should advise us and we will then state if we agree.

The complaints procedure also includes complaints arising concerning our bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solutions Act 1974; and that if all, or part, of a bill remains unpaid, the firm may be entitled to charge interest.

 

DATA RECORDS

 

If you submit an enquiry through our website, we will normally keep a record of your email address and other details supplied by you. We will not disclose any personal information you provide by means of this website to third parties without your written consent, except to our data processors or as otherwise permitted by data protection law.

 

Email addresses and other personal details supplied through this website will be used for the purposes for which you supply them or for which you give your consent. Information, such as browsing behaviours, which we obtain from users by automatic means may be used to analyse website traffic in order to improve the website and the services we offer but no individual users will be identified.

 

QUALITY COMMITMENT

 

Here at BKP Solicitors we are committed to exceeding expectations. We aim to ensure that quality legal advice is delivered with a high level of service in a timely, confidential and professional manner.

 

We are regulated by the SRA and are bound by the Solicitors Code of Conduct.

 

We value your opinion and invite your feedback.

 

QUESTIONS OR COMMENTS

 

If you have any questions or comments, or wish to get in touch for any other reason reason, please send an email to info@bkpsolicitors.com or complete the form in the contact us section of the website.

Disclaimer

 

The contents of this website are intended to provide general information only and do not constitute the provision of legal advice. BKP Solicitors does not accept responsibility for any loss which may arise from reliance on information given in this site. You should always seek specialist legal advice for your particular circumstances.

 

 The contents of this website are subject to change by BKP Solicitors without notice

© 2020 by BKP Solicitors. All rights reserved.

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